GENESIS
First to market online 3-D Configurator
CHALLENGE
Transforming a digital automotive build and price tool into an immersive, unique and inspiring experience to drive leads and sales.
PROJECT SUMMARY
The first to market, 3-D vehicle build and price tool, compatible across all browsers and devices. “The Virtual Showroom” contains three distinct features: Playing, Building and Locating the vehicle near you. It is built in Web GL with capability to export into CG assets for AR & VR.

THE PROCESS
1. DISCOVERY RESEARCH: UNDERSTAND USER NEEDS AND GOALS
- Garnered Data Analytics on the existing legacy Build + Price Tool for Completes, Starts, Avg time spent and exit metrics. This helped us to understand current pain points, forecast UX ROI and benchmark improvements.
- Conducted a survey with primary persona segment criteria to understand core differentiators of purchasing needs and goals.
- Usability Study on the existing legacy Build + Price Tool, 6 users, remote unmoderated.
- Competitive Usability Study with the top 3 competitor Build + Price Tools, 6 users each, remote unmoderated.
- Competitive Content Audit + Gap Analysis.
- Discovery User Interviews, 6 users, moderated. Discussed challenges, needs and pain points of shopping for a vehicle online including building and pricing.

2. IA + PROTOTYPING: SYNTHESIZE THE DISCOVERY RESEARCH
- User journeys to define how Build + Price tool can fit in with the overall optimal online to offline shopping experience.
- Persona user flows that define how each persona may have unique goals.
- Wireframes of navigation, build flow and content.
- Primary JTBD to inform developer user stories.
- High Fidelity Prototypes to begin usability testing on.

3. TEST & LEARN
- Design A: Usability Study on the new Build + Price Prototype, 8 users, remote unmoderated.
- Design B: Usability Study on the new Build + Price Prototype, 8 users, remote unmoderated.
- Usability Study on the revised Build + Price Prototype, 6 users, remote unmoderated.
